Upgrade and Support Subscription
Ensure access to new features and support
while controlling the future cost of your solution
Our subscription program allows customers to
extend the right to upgrades and technical support
beyond the initial year of purchase.
Why should I subscribe?
- You get software maintenance.
- You get telephone and email technical support.
- No financial surprises when upgrades are released.
How does subscription work?
- A one-year subscription (twelve months) from
date of registration is included with the initial
product purchase.
- Subscription can be pre-paid for up to 2 additional
years.
- Upgrades are free of charge for valid subscriptions.
- No access to technical support or upgrades
for expired subscriptions.
- Subscription can be brought up to date by
purchasing missed years.
How do I register my subscription?
After purchasing the subscription, you will be given
a registration key. You must register this key either
from the product or at Kerio
website. During registration, input the registration
key(s) from the original purchase, and then add
the newly purchased registration key(s).
If you register the new keys from a product,
your new/updated digital certificate will be automatically
downloaded. If you register from our website,
you will need to download your new digital certificate
(the licence.key file) and import it to the product.
What if I increase the number of users?
You can increase the number of users for both
valid and expired subscriptions.
If your subscription is valid,
new users will be covered by subscription for
the remainder of your current subscription year.
If your subscription is expired,
neither new users nor existing will have subscription.
Questions?
If you have any questions, please contact our
sales department at sales@apposite.com.hk
or sales@apposite.com.cn
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