Technical Support Contacts and Policies
Before You Contact Support
Before contacting our technical support team:
- Read the Documentation:
Please be sure you have read the appropriate
product manual .
- Upgrade to the Latest Version:
Make sure you have installed the most current
version of the software. The problem you are
experiencing may have already been fixed in
the new version.
To upgrade your Kerio product, just download
the latest version and install that over
top of the existing version. All settings
and license information will remain. Un-installation
is NOT NECESSARY!
Email Support
Email support is the best way to contact us for
most questions! Email support is available for
licensed and demo users of Kerio WinRoute Firewall,
Kerio MailServer, and Kerio WebStar. Most emails
will be answered within two business days.
|
